Sootra Soul
Refund & Exchange Policy
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1. Introduction
Welcome to Sootra Soul. We provide custom-made, Print-on-Demand (POD) apparel and products shipped directly from our trusted manufacturing partner, Qikink. Please read this Refund & Exchange Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
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2. No Refund Policy
All products are custom-made based on your order specifications.
Due to the personalized nature of our products, refunds are strictly not allowed under any circumstances, except as mandated by applicable law.
Please review your order details carefully before completing your purchase.
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3. No Exchange Policy
We do not accept exchanges for reasons including but not limited to:
Size or fit issues.
Color variations caused by screen settings or lighting.
Change of mind or ordering the wrong product.
We strongly recommend checking our size chart and product details before placing an order.
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4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery at
Email: sootrasoul@gmail.com
To process your request, please provide:
Your order ID.
Clear photos or videos showing the damage or defect.
Upon verification, we will arrange for a replacement of the same product.
Refunds are not offered for damaged or defective products.
You may be required to return the damaged product for inspection; return shipping costs will be reimbursed only if the claim is valid.
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5. Order Cancellation Policy
For prepaid orders, once payment is confirmed and the order is placed, cancellations are not permitted.
For Cash on Delivery (COD) orders, cancellations will not be entertained once the order is processed or shipped.
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6. Customization Disclaimer
All products are printed on demand and may have minor variations in color, print placement, or size.
Such variations are not considered defects and are not eligible for refunds or exchanges.
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7. Governing Law and Jurisdiction
This policy is governed by the laws of India, specifically the Consumer Protection Act, 2019.
Any disputes arising in connection with this policy will be subject to the exclusive jurisdiction of the courts in [Your City/State].
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8. Contact Us
For any questions or concerns regarding this policy or your order, please contact us at:
Email: sootrasoul@gmail.com
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9. Agreement
By placing an order with Sootra Soul, you acknowledge that you have read, understood, and agreed to this Refund & Exchange Policy.
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Note: This policy may be updated from time to time. We encourage customers to review it regularly.